Customer care
How can we help?
Send us a message. We reply within one working day, Monday to Friday.
Frequently asked questions
Do Belmio capsules fit my Nespresso® machine?
Yes. Belmio capsules are designed for all common Nespresso®* Original home machines (Inissia, Pixie, Essenza, CitiZ, Lattissima, Creatista, …). Not for professional or built-in machines. *Nespresso® is a third-party trademark not affiliated with Belmoca.
Can I stop my subscription at any time?
Yes, in one click in your account, without notice period. You can also skip a delivery, pause or swap flavours. Only the annual plan has a 12-month minimum term.
When is shipping free?
From € 39 we ship for free in Belgium and the Netherlands. Below that it is € 7. Delivery in 1–3 working days.
Are the capsules recyclable?
Yes. Our capsules are aluminium and 100% recyclable. In Belgium they go in the blue PMD bag; in the Netherlands with metal waste or your municipality’s collection points.
How do I pay for a subscription?
By credit card, Apple Pay, Google Pay or PayPal. Bancontact and iDEAL only work for one-time orders because they do not support recurring payments.